1. about products:
.if you order this products,we will send the product like the specifications above to you,if you have any other request,pls contact with me.
·5pc. Any order is welcome, but We will give discounts and combined shipping costs for you if you order more.if you want mix order(for example:38mm/50mm),pls contact with us,we will calculate the cost of mix order for you.
3. Lead time:
·If we have stocks, we will deliver out items within 3-5 working days after receiving your cleared payment and order details confirmed.
·If we don’t have stock, we will inform you the production time of the items that you need, if ok, you can place the order.
4. Extra painting work or Make logo:
· Please contact us for operation details, if you want items to be painted with your own logos or to be made under your own design.
5. About Delivery Methods and Shipping Cost:
. Because our carbon frames, wheelsets, etc, is of big size, so the packing carton is of very big measure, and delivery by TNT, DHL, UPS, Fedex will be of very high delivery cost. So we usually choose EMS, or China Post (whose shipping cost is calculated on only real weight, not carton size).
. If customers want to ship via TNT, DHL, UPS, we also can help you with that(freight prepaid here or freight collect)
.if you have not find the shippng cost to your country,it means the products is delivery not by EMS but other delivery company,pls contact with us,we will calculate the shipping cost for you
. Please send us your contact person name,shipping address, post code and contact telephone number (important)when you place your order.
. When we delivery out the items via EMS, or China Post Air Parcel or other delivery company (door to door service). The tracking number, track website and PI for customs clearance will be sent to you by email. We can supply documents with low price or small total amount for you to help you avoid or reduce the tax.
·We are not responsible for any delays, accidents or any other issues incurred by the shipping companies or the weather.
·There may be some delays during holidays, or when delivery companies have lots of parcels due to the busy season.
6.Quality Warranty, After sales, Return and Refund Terms:
We offer you our high quality and customers-tested products.
We have a quality assurance date which is 1 years. Under normal riding, if there is any damage not caused by human factors, products can be replaced from us.
c. Return and Refund Terms:
·If items you received are defective, please contact us within 3 working days and show us the proofs, photos, etc.
·Buyers are responsible for the shipping cost incurred by returns or exchange.
·Refund will be granted after we receive the returned items in original condition.
·New items or Repaired items will be shipped to you after we receive the items for replacement
7, Feedback and Comments:
. We depend on our customer satisfaction to succeed. Therefore, your feedback is extremely important to us.
. If you are satisfied with our items, please leave us active feedback and good comments on our Ali Express online store.
. Please contact us before leaving any negative or neutral feed back. We are very willing to work with you to solve any problems that happened, in order to improve our service.